Billing
This topic details how connectivity is invoiced, where you can view your invoices section, where you can view invoices history and explains the content of an invoice. This topic also includes a payment methods section that allows you to input a payment method to make a payment.
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Invoices
A few days after the billing cycle is over i.e. on the 2nd or 3rd working day of the month, invoices will be sent by email to your billing contacts (from email address billing@airvantage.net). They can also be accessed at any time from your AirVantage Account portal.
From the Latest Invoices widget in Account>Billings>Invoices section, you can view your latest 3 invoices, as well as the associated cost, and download the latest invoices in PDF. Should you need to download several invoices in one single step, you can use the dedicated widget on the right where you can select a specific time period from 3 months up to a year for downloading.
For each month, beside the invoices, you can retrieve a report that lists all the orders that have been taken into account for the invoices of the same month. Along with the Order ID, reference and quantity we are also providing the Custom ID or External ID (that you can use to track the order ID in your own system) to ease your order checking.
If Autopay is not enabled to automatically pay the invoices, then the Pay button will be enabled. When an invoice is to be paid, select the Pay button and a list of Payment Methods available will be displayed. Select the appropriate payment method and it will be used to pay the invoice.
Once the invoice is paid, the Pay button will change to Paid and no longer be selectable.
If the invoice is paid via cheque or any other non-electronic payment method, then the Pay button will not be displayed.
Invoice details
The invoice is split in 2 sections:
- first part contains a summary of the costs per offer and for generic fees,
- and second part details the split of the different charges for each offer, such as the monthly subscription fees of the next months given the number of SIMs on the offer + the potential overages for the previous month.
You can find below an example of invoice, its details along with comments to help you understand each cost line.
Payment Methods
The Payment Methods section allows you to update your payment method and opt for an automated safe and secure on-line payment. Payment Methods is only available for accounts located in countries where Sierra Wireless has an electronic payment agreement.
Currently credit cards (VISA, MasterCard, American Express, Discover) and SEPA are supported, if applicable to your country. Click on the + on the right side to add a payment method.
Multiple payment methods can be inputted. However only one payment method can be designated as default. The first payment method entered will automatically become the default. To set a different payment method as default, select the Set as Default button. It will show a prompt to confirm the selected payment method is to become default. The default payment method will be indicated by a star.
To delete a payment method, select the trashcan on the right side of the line for the particular payment method. It is not possible to delete the default. Another payment method must be selected as default before the old one can be deleted.
If a credit card expires, you will need to add a new credit card and then set the new one as default prior to deleting the expired one.
You can select Autopay to automatically pay as the invoices come due, which will use the default payment method.
When selecting Autopay for the first time on a payment method, you will be prompted to accept/decline acknowledgement of the terms and conditions.
