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    Firmware download failed but shows as In Progress

    When a software upgrade fails due to a download failure, the Software Distribution screen will show the Last update status as In Progress but with an message Firmware download failed. The Operations screen will show the State as In Progress with the same message.

    This situation occurs when the network is not stable. The device will continue to try many times to download the software packages. Eventually if it is not able to download all the packages needed to upgrade, then the device will notify the AMM that the installation has failed. At that point, both the Software Distribution screen and the Operations screen will change to Failed with a message Firmware installation failed.