Logging In

Sierra Wireless provides new customers with a user name and password for their first log in. For hosted AMM’s, Sierra Wireless also provides customers with the URL of the login screen.

In AMM 2.16.1 and below the format of the URL is

• http://amm.examplecompany.com:8080/inmotion/ or
• https://amm.examplecompany.com:8443/inmotion/

In AMM 2.16.2 and above, the format of the URL is:

• http://amm.examplecompany.com/sierrawireless/ or
• https://amm.examplecompany.com/sierrawireless/

Note: Customers upgrading to 2.16.2 will need to update any references (e.g. bookmarks) to the old URL with the new URL.

To safeguard your login credentials, ensure that your browser does not store your user name and password unless you are confident that no one can access your computer.

Note: An error message will popup if invalid characters or any XSS scripts are used in the user name.

The version of the AMM is shown below the copyright fields.

Note: the system will log out the current user after 30 minutes of browser inactivity.

If you have forgotten your password, click on the Forgot Password? link.

Enter the user name for the account and press Continue.

Note: An error message will popup if invalid characters or any XSS scripts are used in the user name.

An email will be sent to the email address associated with this user name. If it does not show in your Inbox, check your spam folder.

If there is no email address associated with the user name, or you do not know the email address used, contact Sierra Wireless Customer Support for assistance.

The email will contain a link that will allow you to reset your password. The password authentication rules associated with that user name will apply. The link is only valid for one hour.

Note: Once the password is reset, all user sessions that belong to that user are invalidated, and will require the user to re-login.

Warning: The password reset feature cannot be used for the user admin. If the user admin forgets their password, then the root user must ssh login to the AMM and change it. For assistance on this, please contact Sierra Wireless customer support.

The first time that a user attempts to login to a hosted AMM with version 2.17.2+, the user will be asked to acknowledge the Terms of Service. Once this is acknowledged, the user can select Continue and will be allowed to continue using the AMM. The Terms of Service can be viewed by selecting Help -> About after logging in.

If you experience any issues logging into the AMM, see Handling AMM Login Issues .