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    Deleting Information from a Hosted AMM

    Any user who is an authorized Customer Support Contact in the Sierra Wireless Support Portal can request to delete their users’ personal data from a hosted AMM. While a hosted AMM stores very limited personal information, the ability to delete a person’s personal information allows companies to meet the European Union’s General Data Protection Regulation (GDPR).

    To initiate this process, an AMM user who is an authorized Customer Support Contact in the Sierra Wireless Support Portal must ask their Customer Support Contact to delete their profile information. The Customer Support Contact will then open a ticket on the Customer Support Portal on the user’s behalf.

    Sierra Wireless will then remove the following:

    • Display name
    • Email address
    • Last login location (IP address)

    To preserve the history of the AMM and to prevent confusion for other users, the history of user activity in the User Activity report won’t be deleted and their generated reports will remain on the AMM.

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