Network: Availability Details Report

The Availability Details report provides a graphical and detailed view of the availability (connected to a wide area data network) of gateways in your fleet. As with the Availability Trend report, the availability percentage is defined as the duration of operational time when a gateway had a WAN data connection (cellular, Wi-Fi or other) as a percentage of the total time period selected.

Note: The Availability Details report is supported for ALEOS devices as of AMM 2.16.

The availability average (for the period of time selected) is presented by a bar graph, in the top header of the report.

Below the top header, data for each gateway within the group is also represented. The information includes an overall average availability bar graph and numeric data, and pie charts that present data for the WAN access type (cellular, Wi-Fi, Ethernet) used by each gateway.

To collapse or expand a gateway’s results, click on the ellipsis (…) after the gateway’s name.

To open a Coverage Trail Map report, click on the percentage value .

Run the report to show the actual locations of good/poor coverage.

The All unit network summary section of the report uses pie graphs to present a network summary for each type of WAN access method (cellular, Wi-Fi, etc) used by the group of gateways. The Network per Vehicle Summary section presents numeric data for the group’s network availability per vehicle.

Note: green represents connected to the WAN link and active (passing data); orange represents time periods during which the gateway was connected to the WAN link but not active (not passing data), red represents time periods during which the gateway was attempting to connect to the WAN link but was unable able to, and light blue represents times when the gateway was connected to the WAN link but was unable to pass data due to the VPN being down.

Additional information contained in the report:

• Report interval: time period covered by the report.
• Operational time: total time excluding boot times.
• Offline time: boot times.
• Downtime saved by using multiple networks: time period where a WAN link was established but a non-primary WAN access method.
• Overall availability during operation time: summary of all WAN links. This will be the same as the individual link if only one link is used.
• Call up/active: the total time that the WAN link (cellular card, Wi-Fi WAN radio, Ethernet cable) maintained a data connection and was being used for traffic.
• Call up/not active: the total time that the WAN link (cellular card, Wi-Fi WAN radio, Ethernet cable) maintained a data connection but was not being used for traffic. This occurs when a different WAN link carries data.
• Call up/vpn down: the total time that the WAN link (cellular card, Wi-Fi WAN radio, Ethernet cable) maintained a data connection but was not carrying data due to the vpn being down.
• Call Down: total time the WAN link (cellular card, Wi-Fi WAN radio, Ethernet cable) attempted to connect but was unable able to.
• Network boot time: time taken for the gateway to boot up and make a WAN data connection. Average, minimum and maximum times are shown.
• IP Networks: list of IP networks used by the link at some point during the time period.

** Basic Configuration Fields **

• Gateway(s)^*: by default this is set to the gateway(s) selected in the gateway tree. Enter the name(s) manually to modify this field. Click on Filter to open the subfilter options.
• Report time range^*: use the drop-down menu to select from Previous Months, Previous Weeks, Previous Days or Range. Enter the numeric value in the field. When Range is selected, use the calendar pop-up to select the dates. Alternatively, enter the date and time manually (yyyy/mm/dd hh:mm).
• Limit to map area^*: select Not Limited to include data from any geographic location. Select Manually defined area to create a temporary zone for the analysis – only data from inside this zone will be included in the report. Select One or more zones to limit the analysis to one or more predefined zones (see the AMM Operation and Configuration guide for more information about zones).
• Exclusion Zones: allows the report to exclude data from one or more predefined zones (see the AMM Operation and Configuration guide for more information about zones). Leave this option checked (default setting) to include data from any geographic location. Uncheck this option to specify zones to exclude data from.
• Limit to network types: runs the report for a certain type of network. Click in the field to select the network type.
• Show the call as down when the VPN connection is down (Note this option is for MGOS gateways only: when enabled, MGOS gateways that have the VPN connection down, will be shown as the call is down.
• Show friendly names if available: when enabled, shows WAN link names in the report if they have been set in the gateway’s configuration.
• Output Format: select HTML to generate the report in the browser window. Select Excel to display the generated report in Microsoft Excel. Note that the Excel option only works for reports which produce data in a table format.
• Save for later or schedule a run time: Enable to create reports that can be saved for future use. See Saving and Scheduling a Report for a Later Run Time for more information.

Advanced Configuration Fields

• Active link colors: click on each link to change the default color (use the color picker).
• Server netmask: select the typical size of the ISP WAN network using the pull down list.
• Max bootup time^*: enter the amount of time (0 to 1800 seconds) to allow the gateway to boot before reporting CALLDOWN. The default is 180.
• Max time between events^*: enter the amount of time (0 to 86400 seconds) to allow between gateway events before considering the unit non-responsive. The default is 3600.

^*denotes a required field