This section provides instructions for the first use of Sierra Wireless SIM cards.
It lists the initial requirements of the SIM regarding module and application configuration.
If you are using a SW Advanced SIM, in order to get the SIM to function properly with a given module, please make sure that:
Please refer to the AT command reference manual of your wireless module to verify these configurations and adjust them if necessary.
A complete list of module pre-requesites are described in the Sierra Wireless Device requirements document.
If you are using an SW Essentials SIM or Enhanced carrier connectivity SIM, there is no specific requirements towards the module.
Once the SIM is activated, you will need to configure the APN on the module or device. Please check below in Step 3 Activation which APN to configure.
The PIN code is disabled by default in the SIM card. It can be enabled if needed; If needed, please ask the PIN code to your support contact.
Upon first start-up of the device with a SW Advanced SIM, the device must wait until the network scan is complete with all configured roaming agreements: order of magnitude is 15 minutes.
For following start-ups:
You can order SIM cards directly from your AirVantage account, once your account is commercial. During connectivity trial phase, test SIMs are automatically sent to you upon sales request.
You will receive an email notification when SIMs are shipped.
The SIM cards need to be activated before it can registers and communicate on the wireless network.
Enhanced Carrier Connectivity Verizon SIMs require an IMEI to be associated with the SIM prior to activation. For more details, see How to activate a Verizon SIM?
Once the SIM is activated, you will need to configure the APN on the module or device.
To know which APN to configure, once the SIM is activated, go on Systems > Details and check the authorized APN in the System Info widget:
In the above image, only
internet.swir is authorized on the system and shall be configured on the device or module.
If your connectivity offer specifies a different APN, it will appear there and will have to be configured in your module with the same value.
In case you are using Enhanced carrier connectivity SIM, the APNs to be configured on the device are pre-defined and don’t depend on the offer picked at activation:
Smart Connectivity allows SMS and Voice from any other mobile number. In order to send SMS or initiate voice calls, the international format for the destination number must be used: 00 or +, followed by the phone number without the first 0. Examples:
A list of international country codes can be found at http://www.itu.int/dms_pub/itu-t/opb/sp/T-SP-E.164D-11-2011-PDF-E.pdf
Enhanced carrier connectivity SIM only allows SMS service from and to your application. For Mobile Originating SMS (i.e. from a device to your customer application), your device will have to be programmed to send SMS to carrier short code. In the list below, pick the short code corresponding to your Enhanced carrier connectivity SIM product reference:
Messages from your devices and sent to those short codes will then be transmitted to your customer application through the AirVantage Cloud Connectors.
For Mobile Terminated SMS, the Send SMS action (used from the user interface or from the API) will enable you to send an SMS to a device from your fleet.
Track airtime usage of your SIMs and configure alerts to be notified if something goes wrong.
The Dashboard shows some information on your fleet of SIMs:
Drill down to an individual SIM shows:
Avoid bill shock by setting up alerts when airtime consumption plan thresholds are being reached.
Now that you have activated your SIMs and discovered fleet configuration, you may want to take a look at the Account Administration section. As an administrator, you can now provide access to your AirVantage account to other users , update your electronic payment methods, opt for account security options and much more.
Please also check Billing section to gain a finer understanding on the product pricing and especially of your first invoice.
Now that your Smart Connectivity SIM is ready to use, you can take a look at the management features at your disposal: Sierra Wireless Connectivity Management Features.
Facing an issue in any of the steps?