This section provides instructions for the first use of Sierra Wireless SIM cards.
It lists the initial requirements of the SIM regarding module and application configuration.
If you are using a SW Advanced SIM, specific guidelines must be observed by the radio module in order for the SIM to function properly. Please verify that:
Please refer to the AT command reference manual of your wireless module to verify these configurations and adjust them if necessary.
A complete list of module prerequisites is described in the Sierra Wireless Device requirements document.
If you are using SW Essentials SIM or Enhanced carrier connectivity SIM, there are no specific requirements towards the module.
PIN code is disabled by default in the SIM card. It can be enabled if needed; contact Sierra Wireless support for more information.
When needed, you can order SIM cards from your AirVantage account.
You will receive an email notification when SIMs are shipped.
SIM cards must be activated before they can register and communicate on the wireless network.
In order to locate your SIMs in AirVantage:
Before activating connectivity on your SIM cards, you may wish to pair them with Sierra Wireless modules or modems. If so, please refer to the following guide before continuing: How to register AirPrime modules into your AirVantage account
Once the SIM is activated, you will need to configure the APN on the module or device.
To know which APN to configure, once the SIM is activated, go on Systems > Details and check the authorized APN in the System Info widget:
In the above image, only
internet.swir is authorized on the system and shall be configured on the device or module.
If your connectivity offer specifies a different APN, it will appear there and will have to be configured in your module with the same value.
In case you are using an Enhanced carrier connectivity SIM, the APNs to be configured on the device are pre-defined and don’t depend on the offer picked at activation:
Smart Connectivity allows SMS and Voice from any other mobile number. In order to send SMS or initiate voice calls, the international format for the destination number must be used: 00 or +, followed by the phone number without the first 0. Examples:
A list of international country codes can be found at http://www.itu.int/dms_pub/itu-t/opb/sp/T-SP-E.164D-11-2011-PDF-E.pdf
Enhanced carrier connectivity SIM only allows SMS service from and to your application. For Mobile Originating SMS (i.e. from a device to your customer application), your device will have to be programmed to send SMS to carrier short code. In the list below, pick the short code corresponding to your ClassicSIM product reference:
Messages from your devices and sent to those short codes will then be transmitted to your customer application through the AirVantage Cloud Connectors.
For Mobile Terminated SMS, the Send SMS action (used from the user interface or from the API) will enable you to send an SMS to a device from your fleet.
Upon first start-up of a module with a SW Advanced SIM, the SIM card must perform a network scan and select the best combination of visited network / roaming agreement.
The order of magnitude for this one-time process is 15 minutes. During this time, we request that you follow these guidelines:
Track airtime usage of your SIMs and configure alerts to be notified if something goes wrong.
The Dashboard shows some information on your fleet of SIMs:
Drill down to an individual SIM shows:
Avoid bill shock by setting up alerts when airtime consumption plan thresholds are being reached.
Facing an issue in any of the steps?