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    Getting Started with a radio module + external SIM (Smart Connectivity / Enhanced Carrier Connectivity)

    Step 1: Introduction before you start using your SIM

    This section provides instructions for the first use of Sierra Wireless SIM cards.
    It lists the initial requirements of the SIM regarding module and application configuration.

    Wireless module pre-requisites

    If you are using a SW Advanced SIM, specific guidelines must be observed by the radio module in order for the SIM to function properly. Please verify that:

    • The SIM Application Toolkit (STK) is active on the module
    • The module is configured to run automatic network selection
    • GPRS/Packet data auto attachment mode is active on the module

    Please refer to the AT command reference manual of your wireless module to verify these configurations and adjust them if necessary.

    A complete list of module prerequisites is described in the Sierra Wireless Device requirements document.

    If you are using SW Essentials SIM or Enhanced carrier connectivity SIM, there are no specific requirements towards the module.

    PIN code is disabled by default in the SIM card. It can be enabled if needed; contact Sierra Wireless support for more information.

    Order new SIMs

    When needed, you can order SIM cards from your AirVantage account.

    • Log into your AirVantage account at
    • Follow the Order link
    • Select the product you want to order
    • Confirm delivery address
    • Track the progress of the shipment from the order details screen

    You will receive an email notification when SIMs are shipped.

    Step 2: Activate service on your SIMs

    SIM cards must be activated before they can register and communicate on the wireless network.

    Locate SIMs

    In order to locate your SIMs in AirVantage:

    • Log into your AirVantage account at
    • Follow the Manage my fleet link
    • Go into Monitor > Systems using the top navigation bar
    • Use the list filters to find your SIMs by Name, ICCID or other criteria

    Optional: associate your SIMs with modules

    Before activating connectivity on your SIM cards, you may wish to pair them with Sierra Wireless modules or modems. If so, please refer to the following guide before continuing: How to register AirPrime modules into your AirVantage account

    Activate service

    • Tick the box next to the SIMs you wish to activate
    • Click the green Activate button in the list header toolbar
    • In the pop-up dialog, select a service offer and click the Activate button

    Configure the APN

    Once the SIM is activated, you will need to configure the APN on the module or device.

    SW Advanced SIM and SW Essentials SIM

    To know which APN to configure, once the SIM is activated, go on Systems > Details and check the authorized APN in the System Info widget:

    In the above image, only internet.swir is authorized on the system and shall be configured on the device or module.

    If your connectivity offer specifies a different APN, it will appear there and will have to be configured in your module with the same value.

    Enhanced carrier connectivity SIM

    In case you are using an Enhanced carrier connectivity SIM, the APNs to be configured on the device are pre-defined and don’t depend on the offer picked at activation:

    • AT&T-CC on US offer:
    • AT&T-CC on International offer:
    • Verizon: num.vzwentp
    • T-Mobile: tm1nmrx
    • Rogers:

    SMS and Voice

    SW Advanced SIM and SW Essentials SIM

    Smart Connectivity allows SMS and Voice from any other mobile number. In order to send SMS or initiate voice calls, the international format for the destination number must be used: 00 or +, followed by the phone number without the first 0. Examples:

    • +12004510000 or 0012004510000 for a US destination number
    • +4479377000000 or 004479377000000 for a UK destination number

    A list of international country codes can be found at

    Enhanced carrier connectivity SIM

    Enhanced carrier connectivity SIM only allows SMS service from and to your application. For Mobile Originating SMS (i.e. from a device to your customer application), your device will have to be programmed to send SMS to carrier short code. In the list below, pick the short code corresponding to your ClassicSIM product reference:

    • AT&T-CC: 53340005
    • Verizon: 2183500292
    • T-Mobile: 3339
    • Rogers: 600000012

    Messages from your devices and sent to those short codes will then be transmitted to your customer application through the AirVantage Cloud Connectors.

    For Mobile Terminated SMS, the Send SMS action (used from the user interface or from the API) will enable you to send an SMS to a device from your fleet.

    Attach to the network

    First start-up

    Upon first start-up of a module with a SW Advanced SIM, the SIM card must perform a network scan and select the best combination of visited network / roaming agreement.

    The order of magnitude for this one-time process is 15 minutes. During this time, we request that you follow these guidelines:

    • No data, SMS or voice communications should be attempted.
    • Module reboots should be avoided (or the process will have to start over).

    Subsequent start-ups

    • For SW Advanced SIM, SW Essentials SIM and Enhanced carrier connectivity SIM, network attachment shall take around 15 seconds.
    • For Tailored SIM, network attachment may take 1 to 2 minutes depending on the module and the network conditions.

    Step 3: Monitor your connectivity

    Track airtime usage of your SIMs and configure alerts to be notified if something goes wrong.

    Visualize airtime consumption

    • From your AirVantage account
    • Follow the Manage my fleet link

    The Dashboard shows some information on your fleet of SIMs:

    • How many are activated versus inventory or retired
    • How many are within the plan or exceeding/nearing plan
    • Month to date cumulated data usage on a graph

    Drill down to an individual SIM shows:

    • Month to date cumulated usage graph
    • Consumption status versus the plan
    • Daily consumption graph
    • Daily session count

    Setup alerts

    Avoid bill shock by setting up alerts when airtime consumption plan thresholds are being reached.

    • From your AirVantage account
    • Follow the Manage my fleet link
    • Create your own rule, clicking on Configure > Alert rules menu

    Facing an issue in any of the steps?

    Please check our FAQ section , use documentation search engine to find related information or contact our technical support team from your account: