Administration

Administration activity helps you to view your account details, manage security options, administrators, users and user profiles, partnerships and connection to external accounts used for subscription management and SMS sending.

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Overview of Administration

The activity is organized into sections designed to help you configure and manage your account:

The Administration functionality is now part of My Account section, consolidating similar functionalities in one location. As such, it can be accessed from the AirVantage portal by clicking on the User Menu and selecting My Account:

Account details

The account details section displays:

the company name and address
the account type that reflects the offer you have subscribed
the offer type that can be trial or commercial
an optional picture for the company logo

Support

The Support section contains all of the information on resources you might need, including:

Documentation: a link to the on-line documentation
The Source: A link to the Source, our technical support website
Feedback: A link to User Voice, an on-line tool for submitting product enhancement requests.

Users

The Users section displays the list of users already created. It provides the following features:

Profiles

Profiles define which system entities and features are accessible/available to a given user.

Pre-defined profiles are available in the account, and administrators can create additional profiles.

Administrators can create custom profiles that reflect user roles in their organization. Since users can now have multiple profiles, adding or removing a role becomes as simple as adding or removing the corresponding profile.

Profiles are listed in the Administration > Profiles section and can be reviewed and edited from the Profile Details page.

Create a profile (only administrators can create profiles link)
View profile details (link)
Edit profile

For additional information see Managing Profiles.

Partners

Partners are other companies that are connected to you in some way. When a partner is added to your network, you select a profile to restrict access to all their users when they access to your company. It is possible to define a profile with No rights to a partner.

The Partners section displays your list of partners. It provides the following features:

Security options

The security options described hereafter are based on user or device connection restrictions. Those options are configurable per company. These restrictions help protect your data from unauthorized access and phishing attacks. The security section also covers the management of company administrators.

To access the security section, from My Account click on Administration > Security:

2 factor authentication

The two-factor authentication (2FA) option enables two-stage verification to double check the identity of a user trying to login to ALMS. It combines the standard login based on a user name and password (“something the user knows”) with an additional factor “something the user has”.

When this option is activated, after entering credentials on the login page, the user will have to provide the 6 character code (a one time password) the user will receive in a SMS on their phone. The SMS is sent by ALMS to the phone number configured in the user’s detail form. This 2FA will be required at every log in for every user of the company.

For the 2FA feature to operate correctly, all users in the company MUST have a phone number in their user profile. In additon, once 2FA is activated in the company, all new users will require a phone number.

User IP filtering

The User IP filtering option enables you to restrict users login based on the IP addresses they are logging from. You can therefore use this option and configure it with your organization trusted IP Range.

Once option is activated, a user trying to log from an IP address not in the authorized list will be denied access to AirVantage.

Device IP filtering

The Device IP filtering option enables you to filter devices access based on the IP addresses they communicate from. You can therefore use this option and configure it with your organization trusted IP Range.

If your devices are communicating through a VPN to AirVantage, you should use the range “10.191.0.0” to “10.191.255.255” for NA and “10.193.0.0” to “10.193.255.255” for EU to ensure every device communication comes from within the VPN.

If you are not using a VPN to AirVantage, you can still use this option. As the IP address allocated to devices depend on your operator, to help you with the configuration of the option, you can find the external IP address detected by AirVantage for each system in the timeline of this specific System.

Once option is activated, a device trying to communicate from an IP address not in the authorized list will be denied access to AirVantage.

Company administrators

Company administrators are the only ones who can edit the security configuration, create new users or profiles.

An administrator can promote any user from the company, and also add users from partner companies to the role of company administrator: choose the partner click in the Administrators field to select users from the partner.

Other Native security features in AirVantage

Account timeouts on incorrect user authentication

AirVantage requires the user to authenticate with the system to provide access. As part of the standard security options AirVantage prevents users from making multiple erroneous login attempts. The system requires a user to wait a random amount of time between two login attempts. This prevents automated systems from attempting to brute force user passwords.

External Accounts

The External Accounts section is where you can configure connectors to SMS accounts.

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