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    How to add new user and manage user profile?

    As an AirVantage Administrator, you have the right to manage users and their access rights (“Profile”). Follow this tutorial to learn how to invite new users, edit profiles, and promote someone as an Administrator.

    Step 1: New User Account

    If you are an administrator or have a profile with sufficient rights, you can invite a new user to your company by using the ‘+’ button at the top right-hand corner of the user’s grid.

    Upon inviting a new user to your company, you must specify their email address and the profile (i.e., level of rights) you want this user to have. You can add more than one profile, thus allowing you to build a consistent set of reusable profiles per user role. The “view rights” button gives you a preview of the rights for the new user. You can also write a custom invitation message:

    The rest of the user’s details including first name, last name, and password will be populated by the user.

    If the user is already attached to another company, accepting an invitation will link them to the new company instead of the previous one. If the user still needs to access both companies, they can contact Support to request that a partnership be created between the two companies.

    Pending invitations are displayed on a dedicated widget to the right of the Users table. Invitations are valid for seven days before expiration. If you need to revoke an invitation during its validity period, you can use the revoke button in the invitation widget.

    The invited user will receive an email with the following invitation:

    Upon accepting the invite, the user will be redirected to a form where they can populate their personal information. They can then access the company with the profile selected in the invitation:

    When creating a new user, consider whether this user will subscribe or be subscribed to the Sierra Wireless services live availability page , to receive proactive notifications when one or more services are experiencing an outage and to be informed of any upcoming planned maintenance. To subscribe a user, click on ‘Subscribe to updates’ from the status page itself and fill in the email address.

    For more details on the services to which to subscribe, please refer to the frequently asked questions section.

    Step 2: Custom Profiles

    Pre-defined profiles are provided as part of company creation. As an Administrator, you can edit these, or create custom ones from the Profiles tab. Profiles define what a user can do in AirVantage, such as: create or delete an application, access one or several activities or manage devices.

    Create Profile

    Suppose you want to create a new profile named View only, for users to review information on AirVantage only.

    • Click on the Profiles tab.
    • Click on the Create new Profile button.
    • When done, enter the name and Save.

    For more information, see Managing Profiles.

    Step 3: Manage Admin Rights

    As you’ve seen there are actions only Administrators can perform. Now, let’s see how to assign a user to the Admin profile.

    Edit Administrators

    Click on the Security tab. This opens your company’s Security page, where you can find the list of Administrators.

    Assuming you have Admin rights yourself, you can easily edit this list by clicking on the Edit button, and then by adding or removing people who have Admin rights for your company in AirVantage. You have the capability as well to promote users from partner company as administrator of your own company. In that case, select the partner of choice in the Add users from company drop down and add the selected user.