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    How to configure SSO for my account?

    Single sign-on (SSO) refers to the ability for AirVantage users to log in with their enterprise credentials to get access to AirVantage seamlessly as they do for most applications they are using in their day to day work. SSO solves key problems for the business by providing:

    • Greater security and compliance as users only have to remember a single set of credentials. With SSO, users won’t have to enter a different password for each application, which often results in password reuse or easy to guess passwords. This also permits to enforce the company password rules (length, rotation)
    • Improved usability and employee satisfaction with seamless login
    • Reduced IT costs related to users provisionning and deprovisioning upon departure, ensuring that former employees or partners can’t access sensitive data.

    With SSO enabled, every time users authenticate to AirVantage with their email matching your company’s domain, they will automatically be redirected to your OpenID Connect (OIDC) SSO provider. If they already have a session open with their company’s identity provider, they will automatically be logged in to AirVantage without any additional actions.

    To enable single sign on in your account, please contact your reseller or your Sierra sales representative.


    • Your identity provider shall support OpenID Connect (OIDC) as authentication protocol.
    • You must be the account administrator to configure the SSO
    • Verify that all UI users emails are real emails (avoid aliases for example that are not working for some identity providers)

    OpenID Connect (OIDC) is an identity layer built on top of the OAuth 2.0 protocol and supported by some products, such as Azure AD, Okta, OneLogin, and others.


    The OpenID Connect configuration may differ based on your identity provider, but here are some information you will want to consider to create the configuration:

    1. Configure AirVantage as an application in your identity provider

    Here is an example of how-to add AirVantage in a Microsoft Azure Identity platform:

    Regardless of the identity provider you have, please follow their instructions. In any case, you’ll be prompted to provide the service provider’s redirect URIs, where you’ll have to enter:

    2. Configure your SSO in AirVantage

    From My Account > Administration > Security, click on (+) to add a configuration for a new domain:

    On the different fields please provide following information from your identity provider

    Email domain: Defines the domain that will be covered by the SSO configuration. Any user with an email matching exactly the domain entered will be redirected to the Identity Provider defined in the configuration.

    Discovery URL: OpenID Connect defines a discovery mechanism, called OpenID Connect Discovery, where an OpenID server publishes its metadata at a well-known URL. This URL returns in a single response a JSON listing of the OpenID/OAuth endpoints, supported scopes and claims, public keys used to sign the tokens, and other details. By using this discovery mechanism, the SSO configuration is made very simple. You can test whether your OpenID identity provider supports discovery URL by appending /.well-known/openid-configuration to the SSO endpoint and therefore viewing the discovery response. In the example above, we’re showing an example with Microsoft Azure AD where you would need to replace {tenant} by your company tenant information

    Client ID: It is the Application Identifier or Client ID that you can find in your provider’s settings.

    Client Secret: Refers to the Secret that you have created in your provider’s settings.

    Once, you’ve entered all the information, click on Save. The configuration will appear in the list of configurations as inactive.

    At this stage the configuration is still not enabled

    3. Enable and test your configuration

    Identify the SSO configuration you created at previous step, click on it to view the details and then enable and save. You will see a popup like the following one:

    While you will validate the configuration is working as expected, make sure to leave the pop-up open. Open a window in another browser, or use the incognito mode of the existing browser and go to the AirVantage login page. Enter your email matching the configured domain and experience the redirection to the configured identity provider. If everything is working as expected, you can confirm that the configuration is working in the pop-up window of first browser.

    SSO Frequently asked questions

    Do I need to configure user accounts in AirVantage if SSO is enabled?

    Yes, AirVantage delegates the authentication but not the authorization. You still need to configure the AirVantage application-specific permissions you want to give to each user. Also each user can provide their phone numberUser details such as the phone number , as well as the phone number but not for the MFA configuration. Even if the password field is still available, it is no longer used when SSO is enabled.

    Does SSO impact API users?

    No, API users are not redirected to the Identity Provider. If the user is using the Resource Owner Flow, the password associated to the user shall still be used.

    I’m using sub-accounts. Do I need to duplicate the configuration on my subaccounts?

    No, the configuration done at the main account is valid for all users using Sierra Wireless services (all AirVantage accounts, Source, Octave, Forum) as soon as their email is matching the domain defined in the configuration.

    How will users not belonging to the SSO configured domain log in?

    SSO will only be applied to the users with emails matching configured domains. For other users from your company or partners, the standard authentication based on email and password will still apply.

    Is SSO compatible with multi-factor authentication (MFA)?

    You can have both Single sign-on and MFA activated on your account. All users associated to the SSO configuration will use the configured identity provider. This company identity provider may itself use MFA. The MFA option activated in AirVantage will only apply to users for which the authentication is not delegated.

    Do I need to open additional ports in the company firewall?

    No, we are using the same ports as the ones used for AirVantage