Register

Register enables you to easily add and activate new systems into your AirVantage account in one easy step. For Ready-to-Connect gateways, the Register activity also allows you to activate your eSIM. Once your systems are registered, you can start using AirVantage.

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Register New Systems

To individually register your AirLink gateway or router:

1. Enter your device serial number. AirVantage identifies your system type.
2. Enter your second identifying factor for your device.
   • If your device runs ALEOS, enter the IMEI
   • If your device runs AirLink OS, enter the Registration Code
   • Both pieces of information can be found on the device label

3. Enter the parameters of your system.

   • Provide a unique Name for the device (optional)
   • Activate the Offer (default) or choose to leave the device non-active. ALMS with Connectivity Offers:

     A number of default plans are available in your ALMS account. These may include:

     • AirLink Complete

       • The AirLink Complete Offer provides access to ALMS plus access to Sierra Wireless Customer Support for non-Connectivity enabled devices, billed as a monthly subscription. This Device Management plus Customer Support Offer is typically used for devices that do not have Sierra Wireless Connectivity, that are managed from within the same AirVantage account as other devices that do have Sierra Wireless Connectivity. This is likely to be the default Offer applied to all new devices.

     • AirLink Complete (XR80)

       • The AirLink Complete offer specific to the AirLink XR80 includes all of the features of AirLink Complete plus the out-of-band management link and associated Sierra Wireless connectivity to support it. This Offer is only applicable to the AirLink XR80 and will not work on any other devices.
         

     • AirLink Connectivity 250 MB (EU)

       • The AirLink Connectivity 250 MB (EU) Offer provides access to ALMS for Device Management, access to Sierra Wireless Customer Support and provides 250 MB/month of pooled data for Connectivity-enabled devices, billed as a monthly subscription. This Offer is typically used for Ready-to-Connect devices with an embedded eSIM that want to activate both Device Management and Connectivity on a single plan.

     • AirLink Connectivity 500 MB (EU)

       • The AirLink Connectivity 500 MB (EU) Offer provides access to ALMS for Device Management, access to Sierra Wireless Customer Support and provides 500 MB/month of pooled data for Connectivity-enabled devices, billed as a monthly subscription. This Offer is typically used for Ready-to-Connect devices with an embedded eSIM that want to activate both Device Management and Connectivity on a single plan.

     • AirLink Connectivity 1 GB (EU)

       • The AirLink Connectivity 1 GB (EU) Offer provides access to ALMS for Device Management, access to Sierra Wireless Customer Support and provides 1 GB/month of pooled data for Connectivity-enabled devices, billed as a monthly subscription. This Offer is typically used for Ready-to-Connect devices with an embedded eSIM that want to activate both Device Management and Connectivity on a single plan.

     • AirLink Premium

       • The AirLink Premium Offer provides access to ALMS plus access to Sierra Wireless Customer Support for non-Connectivity enabled devices, billed as a monthly subscription. It also includes access to the out-of-band management link and associated Sierra Wireless connectivity to support it and includes Advanced Mobility Reporting. This Device Management plus Customer Support Offer is exclusively available for the AirLink XR90 Multi-Network Vehicle Router.

     Other offers may be included in your account.

4. (Recommended) Select whether to preconfigure the device after clicking Register. To simplify your deployment, you can pre-designate the configuration you want AirVantage to apply when it connects the first time. For more information, see How to register systems with an initial configuration?

5. Click Register.

If AirVantage does not identify your system type (or misidentifies your system type) when you enter the serial number, click Select system type in the top left corner. The device catalog appears, and you can select your system type from there.

At first connection, AirVantage reads all the necessary information from the device and updates its database; based on the information returned by the device, the synchronization state will be shown.

For Ready-to-Connect gateways, if you have chosen to activate the device on a Connectivity offer, the eSIM is activated and the device will get on air.

Clicking the synchronization icon will display details on the synchronization itself (warning, errors and other information).

AirVantage also supports registering Systems in bulk. For more information refer to How to register a list of systems?

List of Registered Systems

A system is created with the information you entered and added to the list: the last registered system is displayed first.

These systems are displayed with the state NOT SYNCHRONIZED: they are activated but not synchronized yet.

You can filter the list according to this status:

NOT SYNCHRONIZED YET. AirVantage server is waiting for the first system communication.

SYNCHRONIZED. Most of the system information are stored in the server database. Some noticeable changes in your system can be seen from this status: device IP changed, SIM changed, firmware changed locally.

SYNCHRONIZED WITH WARNING. The system has communicated and has been synchronized with some optional parameters not readable, the firmware or an embedded application is unknown in AirVantage, the SIM is already in use e.g.: phone number.

SYNCHRONIZED WITH ERROR. The system has been synchronized but some critical information sent by the device is unknown or conflicting with other systems already created in AirVantage: For example, the Serial number, IMEI or SIM card is already registered for another system.

When system registration is complete:

• the system state changes from Ready to Deployed
• the communication frequency is set in AirVantage with the heartbeat read from the firmware
• AirVantage is configured to retrieve the default status report at the same frequency as the heartbeat

For information on airtime usage, see Default Status Report Parameters and associated data consumption .

ALMS Registration and AirLink Services

All AirLink routers and gateways include the first year of AirLink Services (e.g. AirLink Complete, AirLink Premium) for their devices. This includes access to ALMS, Customer Support and 1 year of hardware warranty for the devices.

To activate this service, customers must register their devices in ALMS within 60 days. Customers that do not register their devices, and customers that allow their AirLink Services to expire are not eligible to contact Sierra Wireless Customer Support.

The AirLink Basic service provides access to ALMS only and does not include access to Sierra Wireless Customer Support. Please upgrade to AirLink Complete if access to Customer Support is required.

If you do not want to activate immediately, you can choose to register, but not activate the device. The device is registered into the Inventory state. In this state, the device will not communicate with ALMS, send data to the platform, or display support and/or warranty dates or execute operations. You need to activate the device before it will operate fully in ALMS. Devices can be manually activated at any time, and will auto-activate after 60 days from registration. The Support and Warranty date are set based on the device’s activation date (rather than registration).

Ineligible Device Behavior and Error Messages

For devices that are not eligible for the first year of AirLink Services to be included with the device (e.g. registering a device that is more than a year old), the behavior of the system is slightly different. The ineligible devices will still be registered but will be placed into Inventory state. You cannot activate these devices within ALMS; they must be activated by Sierra Wireless Customer Support. Please work with your Sierra Wireless Partner to provide a purchase order for the appropriate service for these devices. Once received, Sierra Wireless Customer Support will activate the devices with the appropriate services offer.

If you believe you have received this message in error, please open a Customer Support ticket and the team will investigate. You will need to show proof of purchase for your device.

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How-Tos

This section provides you with helpful procedures for common tasks.

• How to Stage Multiple AirLink Routers or Gateways at One Time Using a Switch and an ALMS Template

• How to configure my ALEOS gateway to communicate with AirVantage?

• How to configure my infrastructure when devices are communicating with AirVantage through a VPN?

• How to configure my infrastructure when devices are in a private APN?

• How to merge ECC SIM cards with an AirLink router at Registration

• How to register AirLink Gateways for ALEOS Application Framework (AAF)?

• How to register a list of systems?

• How to register one or more AirLink gateways?

• How to register systems to multiple customers?

• How to register systems with an initial configuration (Pre-Configure)?

• How to set up server-initiated communications for AirLink gateways

• How to set up your system?