AirLink Management Service has historically been available in two independent regions—North America (“NA”) and Europe (“EU”). Now Semtech is adding new regions to support more customers in different geographies. Semtech has always made security a priority, and we understand that where you store the data about your users and your devices matters. Moving your account and device information to an ALMS instance in your region ensures that your data will reside in your jurisdiction.
A “local instance” refers to the deployment of the ALMS solution within a specific geographical location. ALMS is built on the AirVantage Platform from Semtech and is hosted on Amazon Web Services (AWS) infrastructure.
ALMS local instances can present several advantages:
ALMS REGION | AVAILABLE | SUPPORTED COUNTRIES | AWS REGION | SUPPORTED CAPABILITIES | SUPPORTED OFFERS | XR80/90 SUPPORTED MODELS |
---|---|---|---|---|---|---|
Australia (AU) | Coming soon | Australia, New Zealand | Asia Pacific (Sydney) | ALMS 1 | Pre-paid 2 | GLOBAL |
Canada (CAD) | Yes | Canada | Canada (Central) | ALMS | Pre-paid | NA |
Europe (EU) | Yes | Rest of World 3 | Europe (Ireland) | ALMS, Connectivity | Pre-paid, Direct Billing | GLOBAL |
North America (NA) | Yes | USA, Mexico | US West (Oregon) | ALMS, Connectivity | Pre-paid, Direct Billing | NA |
1 The ALMS feature set is identical across all regions. The NA and EU regions also support Semtech Connectivity and can be managed from an ALMS account. AU and CAD accounts cannot manage Semtech Connectivity.
2: Offers are used to provide AirLink Services. Pre-Paid (through your Semtech Partner) or Direct Billing (direct with Semtech). The majority of accounts, and the default account configuration is Pre-Paid with your Semtech Partner. For more information on offers please refer to the user documentation.
3: For customers outside the identified countries, we suggest using the EU region for account creation. Please contact Semtech Support if you have any questions or need a recommendation on where to create your account.
ALMS supports the following router models: AirLink GX450, ES450, LX40, LX60, RV50, RV50X, RV55, MP70, RX55, XR60, XR80, XR90
As of May 31, 2024 the following models are no longer supported for the registration of new devices: AirLink LS300, GX400/440, ES400/440, Raven PinPoint, MP
Devices previously registered in an ALMS account will continue to function.
Many AirLink router models have been in the field for many years, and there have been a large number of firmware releases during that time. For the new regions, we have not migrated all the old firmware releases to the new regions. This will have no impact on the functionality of the routers, but may result in a synchronization error in ALMS. This can be resolved by upgrading the router to the latest firmware release and synchronizing the router.
Existing accounts in NA and EU regions can be moved to the CAD region. To move your account and devices to your region and instance, contact Semtech to open a Support ticket.
Please note that moving your account involves moving users and devices from one region to another. During this process, devices will be deleted from the original region and re-registered in the new one. All services will transfer, but device history will be lost. In addition, you will need to re-create system entities such as templates and alert rules in the new account.
To create a new account in the CAD region, go to cad.airvantage.net/accounts/signup. The email address used for your account can not be used in any other AirVantage instances.